Refund Policy for Stacked Digital

Last Updated: 25th March 2024

Thank you for choosing Stacked Digital. We are committed to your satisfaction with our digital services. This Refund Policy explains the circumstances under which refunds may be provided and the process for requesting a refund.

Eligibility for a Refund

  • Accidental Charges or Unprocessed Cancellation Requests: If you were accidentally charged due to an error on our part or if you had submitted a cancellation request that was not processed or viewed before the next billing cycle, you are eligible for a refund.

  • Guarantee Not Met: If a product or service comes with a specific guarantee and Stacked Digital fails to meet this guarantee, you may be eligible for a refund.

Exceptions to Refunds

  • Downtime: While downtime can occur, it does not automatically qualify for a refund or credit. Stacked Digital reserves the right, at its discretion, to offer compensation in certain situations.

Requesting a Refund

To request a refund, please contact our customer support team at support@stackeddigital.com within 7 days of the incident. Include your order number, details about the product or service, and the reason for your refund request. We will review your request and respond within 7 business days.

Failed Payments and Subscription Cancellations

Our billing system will attempt to charge your default payment method up to 8 times before your subscription is automatically cancelled due to failed payments.

Changes to the Refund Policy

Stacked Digital reserves the right to modify this refund policy at any time. Customers will be notified of significant changes at least 7 days before they take effect.

Contact Us

For questions about our Refund Policy or to submit a refund request, please contact us at support@stackeddigital.com. We are here to assist you and address any concerns you may have.