AI Automation Agency Australia
Every call answered.
Even when you're flat out.
We build AI receptionists, chatbots and workflow automations for Australian service businesses, so calls and enquiries get answered, booked in and followed up.
- Founder-led delivery
- Melbourne-based, serving all of Australia
- BNI verified member
- Full-stack AI, CRM and web
AI receptionistThanks for calling the clinic. How can I help?
CallerI've done my back in. Can I see a physio this week?
AI receptionistSorry to hear that. Sarah's free Thursday, 4:30 pm. First visit?
CallerYes. Thursday's perfect.
- Booked into your practice system
- Confirmation text sent
Businesses we've worked with
An AI automation agency helps Australian service businesses connect call handling, customer follow-up, CRM updates and routine admin through agreed rules and human handover points. Stacked Digital builds AI receptionist services, chatbots, voice agents and workflow automation for trades, medical, dental and professional service businesses. Based in Melbourne, we work with businesses across Australia.
Case study
One AI receptionist. Five clinics. Five months.
A health clinic group with five locations across Queensland and Tasmania runs Facebook ads for patient enquiries. Its text-first AI receptionist answers questions over SMS and chat, books patients into each location's calendar, then confirms, reminds and follows up.
Figures from one clinic group, 1 June to 31 October 2026, reconciled to the group's own booking and sales records. Client details anonymised.
Google reviews
Trusted by Australian service businesses
I have a small business and Matt was incredibly easy to work with. He explained IT jargon that I didn't understand well and built me a beautiful website that is already attracting clients. Thanks Matt! :)
Really happy with how this turned out. Trusted the process from the start and it paid off — Matt listened properly, kept me in the loop without me having to chase, and the result was better than I expected. Would use them again without a second thought.
Matt's knowledge and understanding of how AI implementation can enhance a business or organisation is brilliant. He's a great guy, really good to work with and delivers impressive results. Really looking forward to working more with Stacked Digitial.
After an initial consult with Matt, he's given me some advice regarding some AI technology to implement into my business. It has become a game changer for me. I can't recommend him enough. His knowledge and information he provides are outstanding.
Highly recommend Matt for all things ai for your business. He’s extremely easy to get along with, his expertise is second to none and he clearly loves his job. I’ve learned heaps and really enjoy working with Stacked Digital for our business requirements.
Melbourne Art Services recently engaged Stacked Digital to build our new website as we rebranded and relaunched the site. Matthew was excellent to deal with from the start and we are extremely pleased with the outcome. Matthew was transparent, very responsive and took care of everything in a highly professional manner. We work in a high end visual environment and Matthew understood the aesthetic and functionality required to reflect our service offerings and effectively attract and communicate with our clientele. We are also very pleased to have the peace of mind of ongoing support included within the package. Very grateful for the referral to Stacked Digital from our business advisors.
Matt is awesome, his knowledge in this area is amazing. He will work with you with what you need and don’t need. He takes a comprehensive look at your business. Matt is great to work with. Thank you 🤩
Mathew is very knowledgeable with what he does and especially with AI tasks, setup and just getting the most out of it in general. He has helped me setup some great automations for the back end in my business and I am stoked. As it makes sense for my business I will be looking into other services he provides.
Great service from Stacked Digital! Super professional, easy to deal with and they’ve done a great job helping me. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Incredible service and top-notch expertise. The team at Stacked Digital really understands AI workflow automation and delivers solutions that work seamlessly. Couldn't recommend them more highly!
We had a great experience working with Matt and the team at Stacked Digital. They helped our speech therapy business implement AI automations, making it easier to convert more leads into booked appointments that show up. Matt took the time to understand our business, explained everything clearly and made the entire process straightforward. If you’re looking for reliable AI automation services in Melbourne, I’d highly recommend Stacked Digital.
Stacked Digital stand out for their practical, forward-thinking approach to technology and business growth. I’m consistently impressed by Matthew’s depth of knowledge and down-to-earth approach. He has a great ability to make complex AI and automation easy to understand, with real-world applications that can genuinely transform how a business runs. It’s clear he’s passionate about using technology to create meaningful change.
What a fantastic bloke and expert in his craft. When we interacted with him he was friendly, comes with practical solutions and does a perfect job. Highly recommend if you are looking for automation and specifically using AI.
Got in contact with Matt and his team and it was amazing to see how much information they could give me and how easy it was to get them to jump on board with everything i wanted for my business. Very happy and highly recommend!!
Working with Matt has transformed my business and streamlined my operations to no end. Would recommend to anyone looking for help with the digital automation side of there business.
Matt is genuinely passionate about automation and it really shows in how he approaches his work. He's personable, easy to communicate with, and highly skilled. Highly recommend Stacked Digital!
The stuff Matt and his Team can do for your business will blow your mind 🤯 There operations and AI knowledge will save you time and money. Highly recommend👍
If you are looking for someone who is genuine in AI automation and tech work. then Matt from Stacked Digital is the one. He has helped us to keep our business simple and great help in automation . Love your work Matt I highly recommend Matt, He is awesome
I highly recommend Matt. Super friendly and an easy person to work with.
Superb work! A master in his craft, great customer service, would highly recommend!
Matt is extremely creative, helpful and easy to deal with. Highly recommended!
Working with Matthew at Stacked Digital has been an absolute delight. He is incredibly knowledgeable and produces amazing work. He helped completely redesign and renovate our business website, and we love the work he’s done! Matthew was also incredibly patient and understanding with us, taking the time to ensure we are 100% happy with the work before launching. I highly recommend his services, and will only be using him in the future for all of my tech needs!
Matt has created my Dj logo, I gave him an idea of what I wanted and he was able to create it with such ease. High recommend!!
Matt at Stacked Digital was very helpful in setting up a competition for a giveaway at the Melbourne flower and garden show for our company Love My Garden. He was happy to sit with us and discuss all angles of the project. Really happy with the end result! Look forward to working with Stacked Digital in the future for Digital marketing and SEO.
Yep, can recommend Matt/Stacked. He has helped me no end on the tech and marketing side across a number of businesses that I own and manage.
Stacked digital has always had to the best software at the best price. I remember getting the email scraper app which was amazing, so when I saw there was an SEO app I jumped all over that. Also, the support is amazing. Matthew is the man and a genius and is always willing to help with his software and other question I may have. I highly recommend him and Stacked Digital to anyone looking for the best marketing software at the best prices.
Matthew was fantastic. He built some websites for me, and it looks great. He is creative and cares about his clients. He gets things done and clearly understands what's required! I'd recommend him to anyone looking to get a website done.
Matthew recommended Client Prospector and Genius CRM and I’m so glad I took his recommendation. These tools have been invaluable to my agency and if there are any issues Matthew is able to help me troubleshooting them. Thanks Matt!
Matt has been great in answering my questions and was very helpful in setting up my automations. Very important especially when you're starting up and have no previous experience in automating a system to your biz.
Matt at Stacked Digital is very helpful and always answer question promptly. The software is easy and effective to use. If you are looking for facebook prospecting tool, you won't go wrong.
Matthew is great and has a fast response time for issues that come up regarding software support. The software is super comprehensive and useful for facebook prospecting.
Matt at Stacked Digital goes over and above the call of duty when it comes to helping his clients. An excellent digital marketing provider is one thing (which he is undoubtably) but the natural urge to help and be of service is a quality you find in few. Thank you Matt.
Saves me an insane amount of time and allows me to keep all my clients/potential clients in organized sections to go into everyday and remember each individual!!
Working with Matt has been great he has gone over and beyond for me and I am truly grateful for his services, his knowledge and his accountability. Can't thank you enough. Extremely valuable!
Has everything you need to run your marketing, track sales and create epic automations!
Matthew has gone above and beyond to help my business! He has spent countless hours to ensure that we are getting the most out of our marketing campaigns and closing our leads. Always willing to answer of my questions, and explains things in a clear and simple manner. If you’re looking to improve your business I strongly recommend Stacked Digital! 🌟
Great experience! Was very transparent and diligent with the whole process
Great working with these guys. Product is solid and serivce is next level. Truly goes all in to make sure you get the most out of everything
The problem
How is your business losing money to missed calls and manual admin?
Most service businesses lose thousands every month to problems they have stopped noticing.
Sound familiar?
You are busy doing the actual work, so the phone rings out. Leads sit in your inbox for hours. You are copying data between apps and chasing invoices by hand. Meanwhile, the business down the road picks up on the first ring.
- Missed calls turning into missed revenue
- Hours lost copying between spreadsheets and inboxes
- Website visitors leaving without converting
- No system connecting your tools together
What we build
What AI automation services does Stacked Digital offer?
We build the AI brain and the digital body. Every tool works together so your business runs smoother with less manual effort.
AI Receptionists
Your AI receptionist answers every call, books appointments, handles FAQs, and routes complex queries to you. 24/7 coverage for less than the cost of a part-time hire.
AI Chatbots
Your website's best salesperson. Qualifies leads, answers questions, and books appointments through your website, SMS, and Facebook Messenger around the clock.
AI Voice Agents
Natural-sounding voice AI that handles inbound and outbound calls. Appointment reminders, lead qualification, and follow-ups in genuine Australian English.
Workflow Automation
Connect every tool in your business. Automate follow-ups, invoicing, data entry, reporting, and CRM management so nothing falls through the cracks.
- 1Quote sentMon 9:02 am
- 2No reply after 48 hoursFollow-up text sent automatically
- 3Quote accepted, job done FridayInvoice created and synced to Xero
AI Websites
A website should bring in work, not just look nice. Built with Stacked Forge, set up for local search and live in 48 hours.
How to assess an AI automation agency
A practical AI automation agency assessment starts with one workflow, not a promise to automate everything. First, identify the call, enquiry or admin step that currently needs a reliable next action. Next, agree on the approved answers, booking rules and human handover points the system must follow. Finally, confirm where each enquiry, task and update will appear so your team can act without re-entering information. Explore an AI receptionist service when calls are the first priority, an AI chatbot service for website enquiries, and workflow automation services when the handoff between tools needs attention.
How it works
From first call to fully automated in 3 steps
No drawn-out contracts or six-month timelines. Most AI receptionist, chatbot and voice agent setups are live within 1 to 2 weeks.
Discovery Call
We talk through your business, where you are losing time, and where AI can make the biggest difference. No jargon, no hard sell. Just a straight conversation about what is possible.
Build + Configure
We design and build your AI systems: receptionists, chatbots, automations, CRM. Everything is configured to match your business, your brand, and your workflows.
Launch + Optimise
Your AI goes live. We monitor performance, fine-tune responses, and optimise over time. You focus on running your business while the automation handles the rest.
Ready to stop missing calls and losing leads?
Book a free discovery call. We will show you exactly where AI can save you time and make you money. No obligation, no hard sell.
Meet the founder
Built by Matt Butera. Powered by AI.
Stacked Digital is not a big agency with layers of account managers between you and the person doing the work. It is founder-led. When you work with Stacked Digital, you work directly with me.
I have spent years deep in the AI automation stack: enterprise CRM platforms, custom workflow engines, voice AI agents, chatbots, and full system builds. I built this agency specifically for Australian service businesses because I saw too many getting sold overpriced tools they did not need by agencies that did not understand their day-to-day.
My job is simple: find where your business is wasting time and money, then build the AI systems to fix it.
- Melbourne, Australia
- BNI Drivers Chapter
- Full-Stack AI Specialist
Common questions
Everything you need to know
Straight answers to the questions we get asked most.
Call Gemma, our AI receptionist, and hear what your callers would hear.
0480 097 344How much does AI automation cost for a small business?
Every business is different, so we scope each project individually. AI receptionists typically start from less than the cost of a part-time receptionist. Workflow automation projects vary based on complexity. We are upfront about funding from the first conversation, with no hidden fees.
Will the AI receptionist actually sound natural?
Yes. We use a leading voice AI platform with Australian English voice models. Callers have natural, flowing conversations. If the AI cannot answer something, it smoothly routes the call to you or takes a message.
I am not technical. Is this going to be complicated?
Not for you. We handle all the technical work: setup, configuration, testing, and training. You get a simple dashboard to see what is happening, and we walk you through everything in plain English. If you can use a phone, you can use our systems.
How long does it take to set up?
Most AI receptionist, chatbot and voice agent setups are live within 1 to 2 weeks. Larger automation projects (full CRM builds, multi-tool workflows) take longer, depending on scope. We move fast.
What if I already have a CRM or other tools?
We integrate with what you already use. Our automation stack connects to Google Workspace, Xero, Stripe, and dozens of other tools. If you are happy with your current CRM, we build around it. If you need a better one, we set up an enterprise CRM built for service businesses.
What industries do you work with?
We specialise in Australian service businesses: trades (plumbers, electricians, builders), health and medical (clinics, dentists, allied health), gyms, professional services (accountants, lawyers), and retail. If your business relies on phone calls, appointments, or follow-ups, we can help.
Can I try it before committing?
Absolutely. We start every engagement with a free discovery call where we map out what AI can do for your specific business. No funding changes hands until you are confident it is the right fit.
Are you based in Australia?
Yes. Stacked Digital is based in Melbourne, Australia. We work with businesses across the country, but our systems are built with Australian compliance, language, and business practices in mind.
Stop Losing Money to Missed Calls.
Start Automating Today.
Book a free discovery call and we will map out exactly where AI can save your business time and money. No obligation, no jargon, just a straight conversation.
- Free, no obligation
- 30 minutes
- No hard sell